Refund policy

Our products, such as the Checklist Pack, are digital downloads delivered instantly after payment through our checkout provider, Payhip.

Your rights under Australian Consumer Law

Digital products come with consumer guarantees under the Australian Consumer Law, and nothing in this policy limits those rights. The ACCC explains that if a product has a major problem, you can choose a refund or a replacement, and for a minor problem the business must fix it (ACCC: repair, replace, refund, cancel).

When we’ll refund or replace

• Faulty file: the file won’t open, is corrupted, or is missing pages or content described on the product page
• Not delivered: you paid but didn’t receive a working download link
• Not as described: the product is materially different from its description

We’ll first try to fix the problem quickly, for example by sending a new file. If we can’t, or if the problem is major, you can choose a full refund, paid back the same way you paid.

Change of mind

Because digital files can’t be returned once downloaded, we don’t generally offer refunds for change of mind. This doesn’t affect your rights if a product is faulty or not as described.

How to ask for help

Email hello@caravanready.com.au or use our contact page with your order email and a short description of the problem. We aim to respond within a few business days.